Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System vulnerabilities
Plugin slug support-genix-lite · 7 known vulnerabilities · latest disclosed 2026-10-16 · WordPress.org page
Every listed vulnerability has a fix. Version 1.4.55 or later is not affected by any of them. If your site runs an older version, update it.
2 of 7 rated high or critical (CVSS 7 or more).
Known vulnerabilities in Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
| Severity | Affected versions | Fixed in | CVE | Published | Details |
|---|---|---|---|---|---|
| Medium 6.5 | <= 1.4.54 | 1.4.55 | CVE-2026-110895 | 2026-10-16 | Advisory |
| High 8.8 | <= 1.4.52 | 1.4.53 | CVE-2026-19806 | 2026-08-31 | Advisory |
| Medium 5.3 | <= 1.4.47 | 1.4.48 | CVE-2026-14862 | 2026-07-16 | Advisory |
| Critical 9.1 | < 1.4.48 | 1.4.48 | CVE-2026-15932 | 2026-07-16 | Advisory |
| Medium 5.3 | <= 1.4.23 | 1.4.24 | CVE-2025-58635 | 2025-09-03 | Advisory |
| Medium 5.4 | <= 1.4.11 | 1.4.12 | CVE-2025-30777 | 2025-03-27 | Advisory |
| Medium 5.3 | <= 1.2.3 | 1.2.4 | CVE-2023-49742 | 2024-04-16 | Advisory |
Check if a site is affected
Enter a site address to see which version of Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System and other plugins it runs, and whether they match a known vulnerability.
Questions
Is the Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System plugin safe to use?
All 7 known issues are fixed in current versions (1.4.55 or later). Keeping it updated is what matters.
How do I check which version of Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System my site runs?
In WordPress go to Plugins > Installed Plugins. From the outside, the free PluginPeek scan below reads the version from the site's public files.
How do I fix a vulnerable plugin?
Make a full backup, then update it from Dashboard > Updates and check the site afterwards. If you would rather not, we can do it for a fixed $99, paid after you have checked the site.